Return and Refund Policy

Return and Refund Policy

At Velatanix™, customer satisfaction is one of our top priorities. We want every driver to feel confident when choosing our smart automotive accessories. This Return & Refund Policy explains the process for returns, exchanges, and refunds.

1. Return Requirements

We accept return requests within 30 days of the date your order is delivered.

To qualify for a return, your item must meet the following conditions:

  • The product must be in its original condition

  • The item must be unused and free from damage

  • All original packaging and included accessories should be kept

  • Proof of purchase or order information must be provided

Items that do not meet these requirements may not be eligible for return.

2. How to Request a Return

To begin a return request, please contact our customer support team:

Email:
service@velatanix.com

Please include:

  • Order number

  • Product details

  • Reason for the return

  • Photos if the item has an issue

Once your request is reviewed and approved, we will provide return instructions.

Important:
Please do not send products back before receiving return approval from our team. Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Orders

Please check your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible. Our team will review the situation and help provide a suitable solution.

For faster assistance, please include photos or relevant details about the issue.

4. Items Not Eligible for Return

Some products cannot be returned, including:

  • Items that show signs of use or damage caused after delivery

  • Customized or personalized products

  • Clearance or final sale items

  • Gift cards

  • Products without original packaging or accessories

Shipping charges from the original order are generally non-refundable.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

5. Exchanges

If you need a different product or replacement item, the easiest process is:

  1. Return the original product according to our return instructions

  2. Once the return is approved, place a new order for the desired item

This helps ensure faster processing and availability.

6. Refund Process

After your returned item is received and inspected, we will send you an update regarding your refund status.

If your refund is approved:

  • The refund will be issued to your original payment method

  • Processing may take up to 10 business days

  • Your bank or payment provider may require additional time to complete the transaction

If you have not received your refund after the expected processing period, please contact us at:

service@velatanix.com

7. Return Shipping Information

Before sending any return package, please contact Velatanix™ to receive return instructions.

Return shipments sent without prior authorization may experience delays or may not be processed.

Company Information:

Pelayo's Auto Parts
14432 Valley Blvd
City of Industry, CA 91746
United States

Thank you for choosing Velatanix™.
We appreciate your trust and are committed to providing smart automotive products and reliable customer support.